Returns & Exchanges
At Black Mountain Guitar Co, we want you to be completely satisfied with your gear. If your purchase doesn't hit the right note, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Carefully place the item in its original packaging, including all manuals, accessories, and tags, to ensure it is protected during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the instrument's condition, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing